We are unable to offer returns or exchanges on the following:
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Change-of-mind purchases on:
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Sleeping bags
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Sleeping bag liners
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Pillows
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Towels
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Underwear
(due to health and hygiene reasons)
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Gift cards
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Final sale or clearance items
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Items not purchased via our website (please contact the original retailer)
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Used or damaged items (unless deemed faulty under warranty)
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Products returned outside the 30-day return window
To be eligible for a return or exchange, items must be unused, in original condition, and with tags and packaging intact.
If you're unsure whether your item qualifies, feel free to contact our team at enquiries@seatosummit.com.au
Articles in this section
- What is your Returns policy?
- My order was returned to sender, what do I do?
- Why are there no exchanges?
- Can I return a used item?
- What cannot be exchanged/returned?
- Can you refund to a different credit/debit card?
- How do I start a return?
- How long will it take for me to receive my refund for my return? The tracking number shows no movement. What’s going on?
- Return of gift with purchase or promotional items
- Do you pay for my return shipping?