Shipping
Free Express shipping via Australia Post within Australia for orders over $99.*
All orders under $99 incur a $10.00 shipping fee for delivery within Australia.
We currently do not deliver to addresses outside of Australia.
*For spare part and bulky items, plus any other items that do not qualify for free Express shipping, additional freight charges will be applied during the checkout process.
Delivery
We despatch orders from our warehouse in Perth, WA in 1-2 business days.
Orders shipped Express to Metro areas in major capital cities are delivered in approximately 1-2 business days.
Orders shipped Express to regions outside of Metro areas are delivered in approximately 2-4 business days, depending on location.
Orders shipped via standard shipping will be delivered in 1-10 business days, depending on your location.
Delivery times are estimates only and may be impacted by public holidays, promotional events and other factors outside of our control. Sea to Summit cannot be held responsible for delays to regular processing times.
Tracking Your Order
Once your order has been dispatched you will receive an email containing a tracking number and link to where the order can be tracked. Please note this may take 24 hours to update.
To track your package, follow the tracking link in your email or input your tracking number into the carrier’s website.
We cannot amend orders once the confirmation has been sent.
Lost or Damaged Goods
All orders are wrapped and packaged to ensure they arrive complete and in a usable condition.
If there is a discrepancy with your delivery, please contact our customer service team within 48 hours of receiving your shipment, our team are available Monday to Friday, 7am – 4pm AWST – please ensure you provide your original purchase order number with your enquiry.
Sea to Summit is not responsible for lost/stolen parcels and compensation will not be provided. This includes if the customer has incorrectly entered the address on their order.